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Shipping and Return

ORDER STATUS

How can I change address or phone number in Order?

If you wish to change address or phone, you can connect us on order@simpleskincare.in / call us on : 1800-10-22-221 . If your order is not shipped, our team shall make the necessary changes. You cannot change the address once the order is shipped.

How do I check the current status of my order?

You can review the status of your orders by visiting the "Order History" tab in your "My Account" page and you can instantly see the status of a specific order and all your past orders.

Once the order is shipped, the order will have a 'shipped' status. You can track in detail through the tracking details shared on your registered phone number.

Why is my order not showing?

You can track all your orders from the 'Order History' option under 'My Account'. If your most recent order is not showing after successful payment, please do not worry and contact us on order@simpleskincare.in / call us on : 1800-10-22-221 .

What do I do in cases of failed delivery?

In case of any concern with delivery of your order, you can contact us on order@simpleskincare.in / call us on : 1800-10-22-221 .

RETURNS AND REFUNDS

Simple Skin Care Return Policy

Returns will not be accepted under the following conditions:

-Product is damaged
-Returned without original packaging including price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
-Serial Number is tampered
-Product is used or altered
-If request is initiated after 5 days of order delivery.

Please Note: The request will be accepted only if request is initiated within 5 days post order delivery. For questions related to a particular product, you can read the product's 'description' on the Simple Skin Care Website for more detailed return policy.

How do I return an item purchased on Simple Skin Care?

If you wish to return a product, you can follow the process. This process can be done with few simple steps:

Step 1: Within 5 days of receiving the order, follow one of the following steps:
a. Contact our Customer Support team via email on order@simpleskincare.in
b. Call our customer care on : 1800-10-22-221 .

Step 2: Provide us with your order ID details and your request to return/replace/refund your order. Kindly share an image of the product and the invoice for our reference through email.

Step 3: We will be responsible to pick the item from you. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.

Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount.

Returns will not be accepted under the following conditions:
- Product is damaged
- Returned without original packaging including price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
- Serial Number is tampered
- Product is used or altered
- If request is initiated after 5 days of order delivery.

I have received a damaged /defective /wrong product in my order, how should I proceed?

A rigorous quality check process is followed before the products are shipped. However in the rare case that your product is damaged during shipment or transit, you can request for a replacement or cancellation and refund.

If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 5 days of receiving the order:

Step 1: Within 5 days of receiving the order, follow one of the following steps:
a. Contact our Customer Support team via email (order@simpleskincare.in)
b. Call our customer care on : 1800-10-22-221 .

Step 2: Provide us with your order ID details and your request to return/replace/refund the defective/wrong items in your order. Kindly share an image of the product and the invoice for our reference through an email.

Step 3: In this case, we will be responsible to pick up this item from you. In case of a wrong product, we will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.

Note: Returns will not be accepted under the following conditions:
- Product is damaged
- Returned without original packaging including price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
- Serial Number is tampered
- Product is used or altered
- If request is initiated after days of order delivery.

If it is a case of replacement, it is subject to the availability of stock. In the case that a replacement may not be available, we will refund you the full amount.

How can I track my return status?

Once we have received your returned order, we'll take the necessary action and we'll update you through email.

When will I get my return refund?

The refund of the returned item will be initiated after we receive the product(s) back and go through a quality check process for its packaging/condition. You will be notified through email regarding the same.

Can I return part of my order?

Yes. A return can be created at an item level. You can initiate a return/replacement/refund for any individual item by following the process mentioned under:-

This process can be done with few simple steps:

Step 1: Within days of receiving the order, follow one of the following steps:
a. Contact our Customer Support team via email on order@simpleskincare.in
b. Call our customer care on : 1800-10-22-221 .

Step 2: Provide us with your order ID details and your request to return/replace/refund your order. Kindly share an image of the product and the invoice for our reference through email.

Step 3: We will be responsible to pick the item from you. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.

Please Note: Returns will not be accepted under the following conditions:

-Product is damaged due to misuse/overuse
-Returned without original packaging including price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
-Serial Number is tampered
-Product is used or altered
-If request is initiated after 5 days of order delivery.

If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount.

How will I get refunded for the returned orders and how long will this process take?

For payments done through credit/debit cards or net banking or Wallet the refund will be processed to the same source of account from which the payment was made within 48 business hours post receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.

RETURNS AND REFUNDS

Are there any cancellation charges?

There are no separate cancellation charges

How do I cancel an order? (before it has been shipped)

If the order or the item(s) that you want to cancel have not been shipped yet, you can cancel the order by informing our team through an email on order@simpleskincare.in / call us on : 1800-10-22-221 .

In such cases, the order will be cancelled and will initiate the refund within 48 business hours post the cancellation request.

Note: Returns will not be accepted under the following conditions: -Product is damaged due to misuse/overuse -Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged -Serial Number is tampered -Product is used or altered -If request is initiated after days of order delivery.

How do I cancel an order? (once it has been shipped)

Follow the below mentioned steps if you wish to cancel an order that has been shipped but has not yet been delivered.

-Please do not accept the delivery of the order
-We will refund your money within 48 business hours after we receive the product(s) back and verify its packaging/condition,
-An update will be communicated to you via email.

Cancellation Policy

Cancellation of Orders
Cancellation before Shipment: To cancel an order before it is shipped, write to us on order@simpleskincare.in or call us on : 1800-10-22-221 .

Cancellation after Shipment but not delivered: In case you wish to cancel your order, Kindly do not accept the delivery of the order which has already been shipped, the refund shall be initiated after we receive the shipped products back and verify the condition of the products. we will refund your money within 24-48 business hours. An update will be communicated to you via email.

Will shipping charges be refunded if I cancel?

There is no shipping charge.

When will I get my Refund?

The status of the refund will be shared through an email to you by our team.
In case of cancellation before shipment, we will process the refund within 48 business hours after receiving the cancellation request.

In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our end.

How will I get refunded for cancelled orders and how long will this process take?

For payments done through credit/debit cards or net banking or Wallet, the refund will be processed to the same source of account from which the payment was made within 48 business hours post receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.

What if I used coupon codes or gift card or reward points for payment and I have to cancel my order?

Coupon codes are intended for one-time use only and shall be treated as used even if you cancel the order.

ORDER PLACEMENT

How do I sign up for a Simple Skin Care account?

All you need to do is provide us with your name, email address and a password of your choice. Once you do that, you'll be redirected to your account!

It’s that simple!

What are the benefits of signing up?

Signing up for a Simple Skin Care account will give you substantial benefits and give you a superior experience while shopping. You can:

-Track all past and present orders at any time in one place!
-Receive notifications as soon as any promotion or offer gets live!
-Rate and review products!
-Never fill in your address and payment details more than once!

 

Do I have to have an account to place an order at Simple Skin Care?

Yes, you need to create an account to place the order.

How do I place a Simple Skin Care order?

You can place your order in a few simple steps –

Step 1: Click the 'Add to Bag' button on the products you wish to purchase and they will be added to your shopping bag Step 2: Log in to Simple Skin Care Account through your email id and phone number, if already registered. Or else, you can also create your account. When you sign up for your Simple Skin Care account, you can enter all your details including your address and phone number on to your account page and it will be recorded for future purposes!

Can I edit my order after confirmation?

If you wish to edit your order, you can connect with us on order@simpleskincare.in / call us on : 1800-10-22-221 .If your order is not shipped, our team shall make the necessary changes. However, no changes would be possible to make if the order is already shipped!

Can I buy multiple products in a single order?

Sure you can! Just add all the products you wish to buy on to your shopping bag and then click on the “checkout” button.

How do I know that my order is confirmed?

Once your order is confirmed, you will see a confirmation page displaying
- Unique Order ID
- Listing of the item(s) you have ordered
- Shipping address.

In addition, you will receive an email confirming your order details. You will also be notified when we dispatch the item(s) from our warehouse with the respective tracking details.

Can I ship the products to an address that is different from my billing address?

Yes, Definitely!
You can do so by filling in your address as the "billing address" and the address you wish to ship your order to, as the "shipping address"

Can I leave items in my shopping bag for future purchase?

Yes, you can leave items in your shopping bag, however the price and availability of these products will be reflected on a real time basis. Hence, there is a possibility that the product may get sold out or the offer on the product may expire from the time you added it to your shopping bag.

Can I order a product that is “Out of Stock”?

Unfortunately, products listed as “Out of Stock” are not available for sale. However, we can notify you as soon as the product is back in stock.

- Simply click on the product.
- Once you are on the product page, you will immediately see an option to notify you when the product is back in stock. All you have to do is provide your registered email address.
- Remember, this can only be done if you have a Simple Skin Care account and are signed in.

SHIPPING AND DELIVERY POLICIES

 

How does the delivery process work?

Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition.
Once they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner.
Our delivery partners then bring the package to you at the earliest. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.

 

How are items packaged?

We package our products in boxes, which are covered in a plastic layer. Each individual product is packaged in bubble wrap while fragile items like bottles are safely secured with additional bubble wrap.

We pride ourselves on the quality of our packaging. Till date, we have received minimal complaints about damaged products due to our packaging.

 

What is the range of locations to which Simple Skin Care ships their products?

Simple Skin Care ships throughout India!

 

My order has been shipped. Now how can I track it?

Once your order has been dispatched, you will receive an email with the tracking details-
- Tracking number
- The courier company that is processing your order.

 

What is the estimated delivery time?

We dispatch most orders within 2-5 business days (i.e. excluding Sundays and public holidays).

If you are ordering our products from a Mega Sale event, dispatches may be a bit delayed due to increased volumes. We will target to dispatch all orders within 5 days of order date.

 

Are there any shipping charges applicable on my order?

Yayy! No shipping charges on any order.

 

Does Simple Skin Care have any physical stores?

Yes, Simple Skin Care has its physical stores!

 

GIFT WRAP

 

Can I do a Cash on delivery giftwrap order?

No. We only allow prepaid payments for gift wrap orders

 

How much do I have to pay for gift wrap orders?

Yay! Gift wraps are for free!

 

How can I place a gift wrap order?

When you proceed for payment, you'll see a Notes tab in the Billing Information below the email ID. Enter your requirements in that tab.

 

AUTHENTICITY AND GENUINESS

 

How can I be sure that I am buying genuine Simple Skin Care Products from the Site?

We do not accept any grey market products. We only buy our inventory directly from the owner of brand Simple Skin Care or authorized distributors of the brand. Rest assured that the products you buy from this website are genuine and authentic.

 

What measures does Simple Skin Care take to ensure the products are not damaged during delivery?

We at Simple Skin Care maintain a very high level of quality control and till date, we have received minimal complaints about the quality of our packaging.

To ensure your products remain undamaged during the shipping process, we package our products in boxes, which are covered in plastic layers. Each individual product is then packaged in bubble wrap while fragile items like bottles are safely secured with additional bubble wrap

 

Do the storage systems ensure that the quality of the products is intact?

100% of our inventory is kept in our warehouse. We only sell our freshest products.

 

What about Warranty and Benefit claims of the Products?

The product warranty and benefits claimed for the product as per the manufacturer / brand remain fully valid

 

MY ACCOUNT

 

How can I make a Simple Skin Care account?

Just click on "Account" icon on the top-right hand corner of the page and click "create an account". Fill in your Name, Email ID Address. And, it's done!

 

How can I save my address on Simple Skin Care?

You have an option of default address, which you can select while placing an order and it will be recorded for future purposes! This way you do not have to keep filling in your details for every new order.

What if I have forgotten my account password?

When signing in you can click on the forgotten password link below the sign up area.

You will be redirected to a new page where you will be instructed to fill in your registered email address.

You will receive an email with a link to reset password.

How will my personal information be used

Please refer Unilver Privicay Policy for the way we deal with and handle your personal information

GENERAL

 

How do I pay for a Simple Skin Care purchase?

Simple Skin Care offers you multiple ways to pay securely. These include:
- Debit and Credit Cards
- Net banking
- Wallets
- UPI
- Cash on Delivery

How safe is it to use your debit/credit card or make an online payment on Simple Skin Care?

We use the 3D Secure payment gateway for card payments and the RAZORPAY payment gateway for netbanking. These are industry-standard secure payment methods so that we can ensure that all your online transactions at Simple Skin Care are processed in an extremely secure environment.

What does clean beauty mean

Clean Beauty means no harsh ingredient

• We exclude a full list of potential irritants that we constantly update and expand.

• Our products are amongst the safest in the industry

Clean Beauty means Kindness you can feel.

• Our products are white, translucent or have clear formulas that are as pure as possible.

• They get absorbed into the skin instantly, leaving no greasy after feeling or residues.

• Visible results on skin, always respecting its natural ecosystem.

Clean Beauty means Kindness to Planet and Animals.

• We are PETA certified, cruelty free and vegan.

• We use sustainably sourced ingredients, recycled packing to leave the smallest footprint possible.

Simple is the gold standard of clean beauty with products that have no colour, no artificial fragrance and no harsh chemicals. We believe in being Kind to skin, planet and animals.

What is your Brand Proposition

Skincare has become overwhelming in today’s world. From stressing about the type of skin one has, to whether an ingredient will suit the skin or not, or one may even fail to understand the hype about niacinamide. Which is why, in this complex world of skincare with limitless choices, we love keeping it Simple!

We are committed to simplify skincare for you by providing fuss-free but effective solutions to all your skincare concerns.

We believe in clean and kind skincare. Made with skin loving ingredients, our products are free from more than 2000+ harsh ingredients that could upset your skin. We are straightforward, direct and opposite to complexity.

What makes you different from other brands

In a very complex world, we stand out for keeping it simple. Because we know our audience is time-poor and has a life! Our products are easy to read, easy to choose and easy to use.

What is Sensitive Skin

Sensitive skin is not a skin type but a skin condition. Skin sensitivity embraces a whole range of skin reactions to environmental agents, which can be divided into two main categories:

• Allergic reactions come with itching as a characteristic feature. It may also show redness, small blisters or bumps etc.

• Non-allergic (irritant) reactions look same as allergic reaction but do not involve immune system and are limited to local response on skin when it comes in contact with the irritant.

Sensitive skin is caused due to factors causing skin reactions:

• Sunlight

• Fragrance

• Dust, pollen & pollution

• Adverse weather conditions

• Harsh detergents

• Water

• Stress & diet

How do I know if I have Sensitive Skin

Many people self-diagnose sensitive skin, however, always speak to a doctor or dermatologist to find out if other factors may be involved, such as allergies. Here are a few signs of sensitive skin:

• Mild skin reactions such as rashes, or raised bumps

• A tendency towards skin flushing red

• A frequent urge to itch –triggered by dry skin

• You suffer with skin reactions after you’ve been in contact with cosmetics, skin care products, or detergents

Are skin care products labelled “hypoallergenic” safer for sensitive skin

Yes. It means these products are tested on sensitive skin and has not shown any signs of sensitivity. ‘hypoallergenic’ claims indicates that there is low probability of causing allergic reaction.

How can I tell if a particular skin care or household product is likely to irritate my sensitive skin

Many skin care products make ‘hypoallergenic’ claims which indicates there to be low probability of causing allergic reaction. You can do a small patch test to see if the product is suitable for your skin. Also, products which are colour free, fragrance free, uses high quality purified ingredients are less sensitizing on skin. All our products are designed for even the most sensitive skin.

What does non-comedogenic mean

Products that are unlikely to cause pore blockages and breakouts.

Are all your products non-comedogenic

Yes. All our products are non comedogenic.

Does the FDA regulate the safety of cosmetics

Yes, India FDA regulates the safety of cosmetic products. The cosmetic products in India are regulated under the Drugs and Cosmetics Act 1940 and Rules 1945 and Labelling Declarations by the Bureau of Indian Standards (BIS).

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Privacy Notice

#yourdataisyours

We know that you care about your personal data and how it is used, and we want you to trust that Unilever uses your personal data carefully. This Privacy Notice will help you understand what personal data we collect, why we collect it and what we do with it.

As you read our Notice, please keep in mind that it applies to all Hindustan Unilever Limited.

Please take a moment to familiarise yourself with our privacy practices and let us know if you have any questions by sending us an email to Customer Care or submitting a request through the “Contact Us” form on our websites.

We have tried to keep this Notice as simple as possible, but if you’re not familiar with terms, such as cookies, IP addresses, and browsers, then please read about these key terms first.

You have the right to object to certain uses of your personal data including the use of your personal data for direct marketing. See what your rights are and how you can exercise them here.

Who is collecting it?

Any personal data provided to or collected by Unilever is controlled by Hindustan Unilever Limited, the data controller.

This Privacy Notice applies to personal data collected by Unilever in connection with the services and products we offer. References to “Unilever” in this Notice means Hindustan Unilever Limited and any company directly or indirectly owned and/or controlled by Hindustan Unilever Limited that you are interacting with or have a business relationship with.

This Privacy Notice also applies to Unilever’s marketing content, including offers and advertisements for Unilever products and services, which we (or a service provider acting on our behalf) send to you on third-party websites, platforms and applications based on your site usage information. These third-party websites generally have their own Privacy Notice and Terms and Conditions. We encourage you to read them before using those websites.

What purpose do we use your data for?

Personal data means any information that can be used to identify directly or indirectly a specific individual.

You are not required to provide Unilever the personal data that we request, but if you choose not to do so, we may not be able to provide you with our products or services, or with a high quality of service or respond to any queries you may have.

We may collect personal data from a variety of sources. This includes:

  • Personal data you give us directly,
  • Personal data we collect automatically, and
  • Personal data we collect from other sources.

Personal data means any information that can be used to identify directly or indirectly a specific individual. This definition includes personal data collected offline through our Consumer Engagement Centres, direct marketing campaigns, sweepstakes and competitions and online through our websites, applications and branded pages on third-party platforms and applications accessed or used through third-party platforms.

You may be asked to provide your personal data when you are in contact with us. Hindustan Unilever Limited companies may share your personal data with each other and other Unilever Group companies and use it in a manner consistent with this Privacy Notice. We may also combine it with other information to improve our products, services, content, and advertising.

You are not required to provide Unilever the personal data that we request, but if you choose not to do so, we may not be able to provide you with our products or services, or with a high quality of service or respond to any queries you may have.

Ways in which we collect your personal data

We may collect personal data from a variety of sources. This includes:

  • Personal data you give us directly. We collect data about how you use our services and products, such as the types of content you view or engage with, or the frequency and duration of your activities. We also collect personal data you provide us when you sign up for a marketing newsletter, complete a survey or register for an account to buy our products. In so doing, we may ask for personal data, such as your name, gender, date of birth, address, email address, telephone number or credit card details. Some Unilever brands may collect “special categories of personal data” about you with your explicit consent. For more information on the special categories of data we collect and how we use it, please refer to the relevant section below.
  • Personal data we collect automatically. We also receive and store certain types of personal data whenever you interact with us online. For example, we use cookies and tracking technologies (to find out more, see our privacy key terms) to obtain personal data when your web browser accesses our websites or advertisements and other content served by or on behalf of Unilever on other websites. Your personal data is also collected when you search, buy, post, participate in a contest or questionnaire or communicate with our customer service teams. Examples of the types of personal data we collect include; IP address (to find out more see our privacy key terms), device ID, location data, computer and connection information such as browser type and version, time zone setting, browser plug-in types and versions, operating system, and purchase history – which Unilever sometimes aggregates with similar information from other consumers. During some of your internet browsing on Unilever’s websites we may also use software tools to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We may also collect technical information to help us identify your device for fraud prevention and diagnostic purposes.
  • Personal data we collect from other sources. We collect personal data from other sources including our trusted partnerships with third-parties and where we operate Unilever accounts on third-party platforms: For example, when you use the “like” functionality on Facebook or the +1 functionality on Google+. Additionally, we receive information about you and other visitors’ interactions with our advertising to measure whether our advertising is relevant and successful. We also collect information about you and your activities from a third-party when we jointly offer services or products, or from third-party data enrichment providers (to find out more see our privacy key terms) who may deliver insights to Unilever about the personal data we hold.

When and why we collect “special categories of personal data”

Certain categories of personal data, such as health data, financial data, biometrics, race, ethnicity, religion, health, sexuality or biometric data are classified as “special categories of data” or “Sensitive Personal Information” and benefit from additional protection.

We limit the circumstances where we collect and process these special categories of data.

Unilever sometimes collects data related to your health such as allergies, pregnancy or skin type to send you tailored ads and relevant promotions. Unilever only collects and uses this personal data where you have provided us with your consent for us to do so. In some instances, you may have requested services or products that do not directly involve the collection of any special categories of data, but may imply or suggest your religion, health or other special categories of data.

To illustrate circumstances where Unilever collects and processes special categories of data we have provided the following examples:

  • Unilever collects expectant mothers’ due dates in its Zwitsal or Baby Dove newsletter sign-up page. It may also place cookies on the sign-up page which capture this information too. This data is then used to create an audience of expectant mothers to receive online advertising from relevant Unilever brands. For more information on Unilever’s profiling activities, please refer to the relevant section;
  • Similarly, Unilever collects personal data related to consumers’ allergies to provide consumers with ads and promotions for products which are relevant to their needs.

How do we protect children’s privacy?

We understand the importance of taking extra precautions to protect the privacy and safety of children using Unilever products and services.

Most of Unilever’s websites are designed and intended for use by adults. Where one of our websites is intended for use by a younger audience, we will obtain consent from the person with parental responsibility before we collect personal data where it is required by applicable laws and regulations (the age at which consent is necessary varies from Country to Country).

If you are a child under the age where parental consent is required in your Country, you should review the terms of this Privacy Notice with your parent or guardian to make sure you understand and accept them. If we discover that we have collected personal data from a child without consent from a parent or guardian where such consent should have been obtained, we will delete that personal data as soon as practical. Access to certain parts of the Unilever’s websites and/or eligibility to receive prizes, samples or other rewards are generally limited to users over a certain age.

We sometimes use your personal data to carry out age verification checks and enforce any such age restrictions.

What purpose do we use your data for?

We collect, process and disclose your personal data only for specific and limited purposes. For example, to process your payments, to assess and handle any complaints, to develop and improve our products, services, communication methods and the functionality of our websites, to provide personalised products, communications and targeted advertising as well as product recommendations to you.

We also create profiles by analysing the information about your online surfing, searching and buying behaviour and your interactions with our brand communications by building segments (creating groups that have certain common characteristics) and by placing your personal data in one or more segments.

Additionally, Unilever processes your personal data also using automated means. An automated decision is a decision which is made solely by automatic means, where no humans are involved in the decision-making process related to your personal data.

We collect, process and disclose your personal data for the following purposes:

  • To process your payments, if you purchase our products, to provide you with your order status, deal with your enquiries and requests, and assess and handle any complaints;
  • To process and answer your inquiries or to contact you to answer your questions and/or requests;
  • To develop and improve our products, services, communication methods and the functionality of our websites;
  • For the purposes of competitions or promotions that you have entered;
  • To communicate information to you and to manage your registration and/or subscription to our newsletter or other communications;
  • To manage our everyday business needs regarding your participation in our contests, sweepstakes or promotional activities or request;
  • To authenticate the identity of individuals contacting us by telephone, electronic means or otherwise;
  • For internal training and quality assurance purposes;
  • To understand and assess the interests, wants, and changing needs of consumers, to improve our website, our current products and services, and/or developing new products and services; and
  • To provide personalised products, communications and targeted advertising as well as product recommendations to you.

When we collect and use your personal data for purposes mentioned above or for other purposes, we will inform you before or at the time of collection.

Where appropriate, we will ask for your consent to process the personal data. Where you have given consent for processing activities, you have the right to withdraw your consent at any time.

In some cases, we rely on legitimate interest for processing your personal data. A legitimate interest could exist for example, when you sign up for a loyalty scheme with one of our brands and we use the personal data collected to conduct data analytics to improve our products or services. This ground will only be used where it is necessary to achieve a legitimate interest, for example to assist in the performance of a contract, or to optimise a service, and does not outweigh your rights as an individual. This legal basis will only be relied upon where there is no less intrusive way to process your personal data. We can assure you that if legitimate interest is used as a ground for processing your personal data, we will keep a record of this and you have the right to ask for this information.

We process your personal data to perform a contract to which you are or will be a party. For example, we need to process your personal data to deliver a product or a service you bought, to allow you to take part in one of our competitions, or to send you samples that you have requested.

We also process your personal data when we have a legal obligation (e.g., tax or social security obligations) to perform such processing. For example, a court order or a subpoena may require us to process personal data for a particular purpose, or we may be compelled to process personal data to report suspicious transactions under the local anti-money laundering rules.

Profiling

Unilever uses your personal data to build profiles. We create profiles by analysing the information about your online surfing, searching and buying behaviour and your interactions with our brand communications by building segments (creating groups that have certain common characteristics) and by placing your personal data in one or more segments. These segments are used by Unilever to personalise the website and our communications to you (such as showing relevant content to you when you visit our site or in a newsletter to you), and to display relevant offers and advertisements from the Unilever brands on the Unilever sites, and via third-party websites. The segments can also be used for third-party campaigns on the Unilever sites. Unilever profiles your data where you have provided consent for us to do so; for example, accepting the setting of cookies on your browser online or signing up for email newsletters from one of our brands.

You can withdraw your consent to prevent your personal data being used this way at any time using the manage cookies section of our Cookie Notice or unsubscribing to the use of your email address if you have logged into one of our websites or signed up to any marketing newsletters.

By way of example –

  • Unilever collects data, with your consent, from:
    • Our websites about what you view and the way you interact with our content;
    • Our digital display advertising that we serve to you on social platforms and other publisher’s websites; and
    • Forms you fill in online and send to us about what your interests are.
  • We also track the products you buy when you click on one of our display adverts and go on to purchase something from a selection of our retail partners.
  • If you have asked to receive emails or SMS communications from us, we track whether you open, read or click on the content to see what you are interested in so that we can give you more content that we think you are more likely to enjoy.
  • We use this data to profile your likes and dislikes. For instance, if we see that you are regularly viewing Vegan recipes on our “Recipedia” website, and you have opted in to receiving emails from us, we might give you an update on the new Vegan recipes that have just hit the site for your interest, or we may tailor our web content when you visit towards things we think you’ll be most interested in.
  • Based on this profile information, we may also give you advertising that we think you will like and want to see as you view content from us or from our network of publishers that we advertise with. Sometimes, with your consent, we may use your current location to serve advertising to you that is to do with promotions or events that are happening nearby that we think you might be interested in.
  • We may also use information you have provided to selected third-parties and consented to be shared, like your age, gender, life stage, lifestyle and wider interests to identify people who we think will have similar interests to you and who we believe will be interested in similar advertising.

Automated decision-making

In some instances, Unilever processes your personal data using automated means. An automated decision is a decision which is made solely by automatic means, where no humans are involved in the decision-making process related to your personal data. For example:

  • Unilever uses game simulations of science-based behavioural assessments and data science techniques to assess prospective employees. Candidates are required to play a set of games and the behavioural patterns exhibited during gameplay are assessed by a Unilever customised algorithm to predict the candidate’s potential for a specific role. This algorithm is regularly tested to ensure it remains fair, effective and unbiased.

We will not make decisions based solely on automated decision making that have significant impact on you. If we do so we notify you and provide you with clear information about our decision to rely on automated processing to make our decision and our lawful basis for doing so. For example, Unilever processes your personal data using automated means only if it is necessary for the entering into or the performance of a contract with you, or when you have given your explicit consent.

You have the right not to be subject to a decision which is based solely on automated processing and which produces legal or other significant effects on you. In particular, you have the right:

  • to obtain human intervention;
  • to express your point of view;
  • to obtain an explanation of the decision reached after an assessment; and
  • to challenge such a decision.
Who will it be shared with?

As part of the Unilever Group, a global business, Hindustan Unilever Limited shares your personal data within the Unilever Group and with selected third-parties in the following circumstances:

  • Third-party service providers. In order to carry out your requests, respond to your inquiries, fulfil your orders, honour coupons, provide you with samples, enable you to participate in sweepstakes or make various other features, services and materials available to you through our websites we share your personal data with third-party service providers that perform functions on our behalf, such as companies that: host or operate Unilever’s websites, process payments, analyse data, provide customer service, postal or delivery services, and sponsors or other third-parties that participate in or administer our promotions. They have access to personal data needed to perform their functions but may not use it for other purposes. Further, they must process this personal data in accordance with this Privacy Notice and as permitted by applicable data protection laws and regulations.
  • Other third-parties. Your personal data will also be used by us or shared with our sponsors, advertisers, advertising networks, advertising servers, social media networks, and analytics companies or other third-parties in connection with marketing, promotional, data enrichment (to find out more about our privacy key terms follow the link) and other offers, as well as product information.
  • Business transfers. Your personal data will be used by us or shared with the Unilever Group, primarily for business and operational purposes. As Unilever Group continues to develop the business, it may sell or purchase assets, subsidiaries or business units. In such transactions, your personal data generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, you consent otherwise). If another entity acquires us, our businesses or substantially all or part of our assets, or assets related to Unilever’s websites, your personal data will be disclosed to such entity as part of the due diligence process and will be transferred to such entity as one of the transferred assets. Also, if any bankruptcy or reorganization proceeding is brought by or against us, all such personal data will be considered an asset of ours and as such it is possible they will be sold or transferred to third-parties.
  • Legal disclosure. We may transfer and disclose your personal data to third-parties:
    • To comply with a legal obligation;
    • When we believe in good faith that an applicable law requires it;
    • At the request of governmental authorities conducting an investigation;
    • To verify or enforce our “Terms of Use” or other applicable policies;
    • To detect and protect against fraud, or any technical or security vulnerabilities;
    • To respond to an emergency; or otherwise
    • To protect the rights, property, safety, or security of third-parties, visitors to Unilever’s websites, Unilever or the public.

International data transfers

Unilever shares personal data within the Unilever Group or with third-parties for purposes described in this Privacy Notice.

Unilever will only send personal data collected within a restricted legal framework, such as e.g. the European Economic Area (EEA) or Asian Pacific Economic Cooperation (APEC), to countries which do not have data protection laws that are considered to provide appropriate levels of protection in the restricted legal framework in circumstances such as:

· To follow your instructions;

· To comply with a legal duty; or

· To work with our agents and advisers who we use to help run our business and services.

If we do transfer personal data to outside of the restricted legal framework, Unilever will make sure that it is protected in the same way as if it was being used in that restricted legal framework. We’ll use one of the following safeguards:

· Transfer to another Country whose privacy legislation ensures an adequate level of protection of personal data similar or equivalent to the country it was collected in;

  • Put in place a contract with the third-party that means they must protect personal data to the same standards as in the country the data was collected in.
How do we protect your personal data?

Unilever takes the security of your personal data very seriously. We take every effort to protect your personal data from misuse, interference, loss, unauthorised access, modification or disclosure.

Our measures include implementing appropriate access controls, investing in the latest Information Security Capabilities to protect the IT environments we leverage, and ensuring we encrypt, pseudonymise and anonymise personal data wherever possible.

Access to your personal data is only permitted among our employees and agents on a need-to-know basis and subject to strict contractual confidentiality obligations when processed by third-parties.

How long do we keep your personal data for?

We will keep your personal data for as long as we need it for the purpose it is being processed for. For example, where you make a purchase online with us we will keep the data related to your purchase, so we can perform the specific contract you have entered and after that, we will keep the personal data for a period which enables us to handle or respond to any complaints, queries or concerns relating to the purchase.

Your data may also be retained so that we can continue to improve your experience with us and to ensure that you receive any loyalty rewards which are due to you.

We retain the identifiable data we collect directly for targeting purposes for as little time as possible, after which we employ measures to permanently delete it.

We will actively review the personal data we hold and delete it securely, or in some cases anonymise it, when there is no longer a legal, business or consumer need for it to be retained.

What are your rights?

Your rights in relation to your personal data how it is processed. You can exercise these rights at any point. We have provided an overview of these rights below together with what this entails for you. You can exercise your rights by sending an email or submitting a request through the “Contact Us” form on our websites.

Where we process your personal data, you have a number of rights over how the data is processed and can exercise these rights at any point. We have provided an overview of these rights below together with what this entails for you. You can exercise your rights by sending an email or submitting a request through the “Contact Us” form on our websites.

  • The right to be informed. You have the right to be provided with clear, transparent and easily understandable information about how we use your personal data and your rights. Therefore, we’re providing you with the information in this Notice.
  • The right to access and rectification. You have the right to access, correct or update your personal data at any time. We understand the importance of this and should you want to exercise your rights, please contact us.
  • The right to data portability. The personal data you have provided us with may be portable. This means it can be moved, copied or transmitted electronically under certain circumstances.
  • The right to be forgotten. Under certain circumstances, you have right to request that we delete your data. If you wish to delete the personal data we hold about you, please let us know and we will take reasonable steps to respond to your request in accordance with legal requirements. If the personal data we collect is no longer needed for any purposes and we are not required by law to retain it, we will do what we can to delete, destroy or permanently de-identify it.
  • The right to restrict processing. Under certain circumstances, you have the right to restrict the processing of your personal data.
  • The right to object. Under certain circumstances, you have the right to object to certain types of processing, including processing for direct marketing (i.e., receiving emails from us notifying you or being contacted with varying potential opportunities).
  • The right to lodge a complaint with a Supervisory Authority. You have the right to lodge a complaint directly with any local Supervisory Authority about how we process your personal data.
  • The right to withdraw consent. If you have given your consent to anything we do with your personal data (i.e., we rely on consent as a legal basis for processing your personal data), you have the right to withdraw your consent at any time (although if you do so, it does not mean that anything we have done with your personal data with your consent up to that point is unlawful). You can withdraw your consent to the processing of your personal data at any time by contacting us with the details provided below.
  • Rights related to automated decision-making. You have the right not to be subject to a decision which is based solely on automated processing and which produces legal or other significant effects on you. In particular, you have the right:
    • to obtain human intervention;

    • to express your point of view;
    • to obtain an explanation of the decision reached after an assessment; and

    • to challenge such a decision.

Further information and advice about your rights can be obtained from the data protection Regulator in your Country.

How do you contact Unilever?

We are committed to protect your personal information collected and processed by us and look forward to your continued support for the same. If you have any query, grievance with respect to the processing of information by us, you can reach out to us by calling our Toll Free No. 1800-10-22-221 or by email to lever.care@unilever.com or submitting a request through the “Contact Us (Privacy Request/Concern)” form available on the HUL website.

You can also reach out to our Privacy Office in the event of any escalation or absence of resolution of grievance, requests, rights pertaining to personal data processed by us. You may contact our DPO/Privacy Grievance Officer at (1) The Data Protection Officer/Privacy Grievance Officer, Hindustan Unilever Limited, Unilever House, B. D. Sawant Marg, Chakala, Andheri (E), Mumbai - 400 099 or at: Grievance.Officer-Privacy@unilever.com. You can also call on the aforementioned contact number and request it to be referred to the DPO/Data Protection Office.

When a privacy question or access request is received, we have a dedicated team which triages the contacts and seeks to address the specific concern or query which you are seeking to raise. Where your issue may be more substantive in nature, more information may be sought from you. If you are unsatisfied with the reply received, you may refer your complaint to the relevant Supervisory Authority. If you ask us, we will endeavour to provide you with information about relevant complaint avenues which may be applicable to your circumstances.

How do we keep this notice up to date?

We will update this Privacy Notice when necessary to reflect customer feedback and changes in our products and services. When we post changes to this statement, we will revise the “last updated” date at the top of this Notice. If the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Privacy Notice changes). We will also keep prior versions of this Privacy Notice in an archive for your review.

We will not reduce your rights under this Privacy Notice without your consent.

Additional Privacy Terms or Notices

In addition to this Privacy Notice, there may be specific campaigns or promotions which will be governed by additional privacy terms or notices. We encourage you to read these additional terms or notices before participating in any such campaigns or promotions as you will be required to comply with them if you participate. Any additional privacy terms or notices will be made prominently available to you.

Last Updated: 4th December, 2023

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