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Shipping & Refund Policy

Payment Policy

  1. We accept online orders through COD or Prepaid. For Prepaid orders, we accept Visa, Master Card & American Express Debit and Credit Cards. We also have payment wallets integrated.
  2. Please note for Visa and Master Card, you will be required to submit your 16 digit card number, card expiry date, and a 3 digit CVV Number (on the back of your card) when you make an online transaction using your Credit or Debit Card. For American Express cards, you will be required to submit your 15-digit card number and 4 digit code.
  3. If the amount has been deducted from your account, but you haven’t received a confirmation from us, you can reach out to our customer care team at or on1800-10-22-221 and provide the following information:
    1. Transaction Ref Number
    2. Registered Email ID and Phone Number from which order was placed
    3. Date & Time of Transaction

Shipping Policy

  1. The shipping charges are mentioned at the time of checkout.
  2. Once your order has been confirmed, you will receive an email and SMS regarding order confirmation.
  3. Once your order is dispatched, you will receive the tracking number and tracking link.
  4. The estimated time of delivery may vary from state to state. Working days are Monday – Friday and we will try our best to furnish all orders within 4-7 working days.
  5. If you are ordering products during a sale event, delivery may be delayed.
  6. Partially Shipped orders are completely normal. Rest assured you will have to pay for the order in parts your received if opted for COD.
  7. You can also track the status of your order on the Track My Order Page or by logging into your account.

Delivery Policy

  1. To ensure safety and hygiene of all our customers and our staff, there may be delays in delivery. We take extreme precaution on the safety of the products, while manufacturing, packing, and dispatching them.
  2. COD option is available for all orders subject to promotions and offers.
  3. If the shipments is damaged or tampered with, please do not accept it and inform our customer care immediately.
  4. If the order is marked as delivered and you haven’t received the order, please inform our customer care team within 24hrs. We request you to give us 3 working days to investigate and resolve your query.
  5. For all claims regarding shortage, damage, wrong product received, please inform our customer care team within 24hrs of receiving the order and we will resolve your query in 2-3 working days.
  6. We are not responsible for damages and misplacement post-delivery.
  7. We reserve the right to pause deliveries to any part of the country at any time and will inform you of the same. We advise you to enter your Pin Code correctly at the time of placing the order.
  8. You can also track the status of your order on the Track My Order Page or by logging into your account.

Cancellation Policy

  1. Orders once ‘fulfilled’ or dispatched are not eligible for cancellation.
  2. If you wish to cancel your order before it is ‘fulfilled’, please log in to your account to check the status of the same and action cancellation if available. You can also contact our customer care if you have difficulty in the same.

Return & Exchange Policy

  1. Our Products are non-returnable and non-exchangeable due to hygiene reasons.
  2. In case you would want a refund / replacement of your product, please contact our customer care within 24hrs of receiving the order. The agent may ask for subsequent proof such as images of the product, packaging, and invoice. We request you to provide us 3 working days to investigate the matter.
  3. You will be eligible for a full refund or replacement without incurring any charges if:
    1. Products are missing from your order
    2. Products are Damaged / Leaking
    3. Wrong Product Received
    4. Expired Product Received
  4. Replacement / Refund will not be processed if:
    1. The product is tampered with.
    2. Invoice copy is missing.
    3. Batch Number, Manufacturing Date, MRP is tampered with.
    4. If it’s without original packaging.
    5. If query is not raised within 24hrs of receiving the product.
    6. Allergic reactions due to product usage – we recommend you do a small patch test before usage and go through the ingredient list on the product page in detail before placing an order.

Refund Policy

  1. We may ask for some proof before initiating a refund.
  2. Prepaid orders will take 5-7 business days for the refund to reflect in your account. You will receive a SMS and Email when the refund has been initiated and you may follow the link on the email to track your refund status.
  3. COD orders will be refunded via bank transfers and may take 15 business days to reflect in your account.

      What does clean beauty mean

      Clean Beauty means no harsh ingredient

      • We exclude a full list of potential irritants that we constantly update and expand.

      • Our products are amongst the safest in the industry

      Clean Beauty means Kindness you can feel.

      • Our products are white, translucent or have clear formulas that are as pure as possible.

      • They get absorbed into the skin instantly, leaving no greasy after feeling or residues.

      • Visible results on skin, always respecting its natural ecosystem.

      Clean Beauty means Kindness to Planet and Animals.

      • We are PETA certified, cruelty free and vegan.

      • We use sustainably sourced ingredients, recycled packing to leave the smallest footprint possible.

      Simple is the gold standard of clean beauty with products that have no colour, no artificial fragrance and no harsh chemicals. We believe in being Kind to skin, planet and animals.

      What is your Brand Proposition

      Skincare has become overwhelming in today’s world. From stressing about the type of skin one has, to whether an ingredient will suit the skin or not, or one may even fail to understand the hype about niacinamide. Which is why, in this complex world of skincare with limitless choices, we love keeping it Simple!

      We are committed to simplify skincare for you by providing fuss-free but effective solutions to all your skincare concerns.

      We believe in clean and kind skincare. Made with skin loving ingredients, our products are free from more than 2000+ harsh ingredients that could upset your skin. We are straightforward, direct and opposite to complexity.

      What makes you different from other brands

      In a very complex world, we stand out for keeping it simple. Because we know our audience is time-poor and has a life! Our products are easy to read, easy to choose and easy to use.

      What is Sensitive Skin

      Sensitive skin is not a skin type but a skin condition. Skin sensitivity embraces a whole range of skin reactions to environmental agents, which can be divided into two main categories:

      • Allergic reactions come with itching as a characteristic feature. It may also show redness, small blisters or bumps etc.

      • Non-allergic (irritant) reactions look same as allergic reaction but do not involve immune system and are limited to local response on skin when it comes in contact with the irritant.

      Sensitive skin is caused due to factors causing skin reactions:

      • Sunlight

      • Fragrance

      • Dust, pollen & pollution

      • Adverse weather conditions

      • Harsh detergents

      • Water

      • Stress & diet

      How do I know if I have Sensitive Skin

      Many people self-diagnose sensitive skin, however, always speak to a doctor or dermatologist to find out if other factors may be involved, such as allergies. Here are a few signs of sensitive skin:

      • Mild skin reactions such as rashes, or raised bumps

      • A tendency towards skin flushing red

      • A frequent urge to itch –triggered by dry skin

      • You suffer with skin reactions after you’ve been in contact with cosmetics, skin care products, or detergents

      Are skin care products labelled “hypoallergenic” safer for sensitive skin

      Yes. It means these products are tested on sensitive skin and has not shown any signs of sensitivity. ‘hypoallergenic’ claims indicates that there is low probability of causing allergic reaction.

      How can I tell if a particular skin care or household product is likely to irritate my sensitive skin

      Many skin care products make ‘hypoallergenic’ claims which indicates there to be low probability of causing allergic reaction. You can do a small patch test to see if the product is suitable for your skin. Also, products which are colour free, fragrance free, uses high quality purified ingredients are less sensitizing on skin. All our products are designed for even the most sensitive skin.

      What does non-comedogenic mean

      Products that are unlikely to cause pore blockages and breakouts.

      Are all your products non-comedogenic

      Yes. All our products are non comedogenic.

      Does the FDA regulate the safety of cosmetics

      Yes, India FDA regulates the safety of cosmetic products. The cosmetic products in India are regulated under the Drugs and Cosmetics Act 1940 and Rules 1945 and Labelling Declarations by the Bureau of Indian Standards (BIS).

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